Shipping policy

Thank you for shopping at Totem Spirit Creations. Here’s everything you need to know about how we ship your handcrafted pieces to your doorstep.

1. Order Processing

Processing time: All orders are typically processed within 3–5 business days (Monday–Friday, excluding holidays) from the date you place your order.
Handcrafted items: Since each piece is made to order with care, some items (especially custom jewelry or multi-item orders) may require up to 7 business days to process.
Order confirmation: You’ll receive an email confirmation once your order is placed, and another notification when it ships.

Carriers: We ship via USPS, UPS, or FedEx, depending on service availability and your location.
Service levels:
- Standard Shipping: 3–7 business days after processing
- Expedited Shipping: 2–3 business days after processing
Rates: Calculated at checkout based on weight, dimensions, and destination.

Carriers: DHL Express, USPS International, or other regional partners.
Delivery estimates: 10–21 business days after processing, depending on customs clearance and local postal services.
Rates & fees: Shipping costs are calculated at checkout. Please note that your country may assess import duties, taxes, or customs fees upon arrival; these are the responsibility of the recipient.

Region	Service	Delivery After Processing	Estimated Total Time*
United States	Standard	3–7 business days	6–12 business days
United States	Expedited	2–3 business days	5–8 business days
Canada & Mexico	International	10–14 business days	13–19 business days
Europe & U.K.	International	12–18 business days	15–23 business days
Australia & New Zealand	International	14–21 business days	17–26 business days
Rest of World	International	15–21 business days	18–26 business days

*Total time = Processing time + Delivery time.

Once your order ships, we’ll email you a tracking number.
You can track your package on the carrier’s website. If you don’t receive tracking info within 7 business days of your order, please contact us.

International shipments may be subject to import duties and taxes levied by the destination country.
Totem Spirit Creations is not responsible for these charges. Please check your local customs policies before ordering.

Damaged items: If your order arrives damaged, please email support@totemspiritcreations.com within 5 days of delivery with photos of the damage. We’ll arrange a replacement or refund.
Lost packages: If tracking shows delivery but you haven’t received your package, check with neighbors or your local post office. If still missing, contact us and we’ll initiate a carrier investigation.