Refund policy

Thank you for shopping at Totem Spirit Creations. We hope you love every piece you receive. If you’re not entirely satisfied, we’re here to help.

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1. Eligibility for Refunds

• Time frame: You have 30 calendar days from the date you receive your item to request a refund.

• Condition: Items must be returned in their original condition—unused, with all tags and packaging intact.

• Proof of purchase: A receipt or order number is required for all returns.

2. Non-Returnable & Custom Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Customized or personalized jewelry

• Handmade candles once the seal is broken

• Clearance or sale items

3. How to Request a Refund

1. Contact us within 30 days of delivery. Please include:

   • Your order number

   • A description of the issue

   • Photos, if the item is damaged or defective

2. We’ll review your request and, if approved, send you a return shipping label.

3. Once we receive and inspect the item, we’ll notify you of your refund status.

4. Refund Processing

• Approved refunds will be issued to your original payment method within 7–10 business days of our inspection.

• Shipping costs (both outbound and return) are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

If you’d like to exchange an item for the same product in a different size or color, simply follow the refund process above and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Provide photos of the damage or defect.

2. We’ll send a prepaid return label or arrange for a replacement at no additional cost.

7. International Returns

• Customers are responsible for return shipping costs on international orders, unless the item is defective or we made an error.

• Customs, duties, and taxes are non-refundable.