FAQs
Do you offer wholesale pricing?
Yes. Totem Spirit Creations proudly partners with gift shops, galleries, cultural centers, and specialty retailers who share our appreciation for meaningful, handcrafted products.
Our wholesale program allows retailers to carry selections from the Totem Spirit Collection, offering customers sculptural candles that celebrate the teachings and spirit animals honored in West Coast traditions.
If you are interested in becoming a wholesale partner, please contact us through our website or email us directly with your store name, location, and contact information, and we will be happy to provide wholesale details.
How long will it take to receive my order?
Processing: 3–5 business days (up to 7 days for multi-item orders)
Domestic shipping (Canada): 3–7 business days after processing
International shipping: 10–21 business days after processing (may vary with customs clearance)
How long do the candles burn?
Burn time varies depending on the design and environment, but most Totem Spirit sculptural candles burn for approximately 15–25 hours when used as a traditional candle.
Because these pieces are highly detailed sculptures, many customers choose to burn them for shorter periods at a time, allowing the candle to maintain its shape while still enjoying the warm glow of the flame.
As with all pillar candles, we recommend placing your candle on a heat-safe dish to catch any natural wax drips..
What is your return and refund policy?
If you receive a product that arrives damaged or defective, please contact us within 7 days of delivery so we can assist you.
Approved returns will be refunded for the purchase price of the product only. Shipping costs, including return shipping, are not refundable and are the responsibility of the customer.
Because each Totem Spirit candle is hand-poured and individually finished, small variations are natural and are not considered defects.
If you have any concerns about your order, please reach out to us and we will do our best to help.
Do you offer wholesale or bulk ordering?
Yes. Totem Spirit Creations proudly partners with gift shops, galleries, cultural centers, and specialty retailers who share our appreciation for meaningful, handcrafted products.
Our wholesale program allows retailers to carry selections from the Totem Spirit Collection, offering customers sculptural candles that celebrate the teachings and spirit animals honored in West Coast traditions.
If you are interested in becoming a wholesale partner, please contact us through our website or email us directly with your store name, location, and contact information, and we will be happy to provide wholesale details.